Grievance Redressal Policy

Our Commitment

At The Cura, we are committed to listening, resolving, and continuously improving. This policy provides patients and users with a clear, confidential, and fair mechanism to voice concerns or dissatisfaction regarding our services.

How to Raise a Grievance

You can submit your complaint through any of the following channels:

• Email: complaints@thecura.co
• Phone: +91-99923 45108
• Website: Use the Contact Form at www.thecura.co

Resolution Timeline

We are committed to timely and fair grievance resolution:

• Acknowledgment: Within 24 hours of receiving the grievance
• First Response: Within 3 business days
• Final Resolution: Within 7 business days

Escalation Path

If your issue remains unresolved or unsatisfactorily addressed, you may escalate it to our Grievance Department:

Confidentiality Assurance

All grievances are handled with complete confidentiality and in accordance with applicable Indian healthcare regulations (including DISHA). We respect your right to a fair and respectful resolution process.