Patient Rights
The Cura Wellness Company
Our Commitment to You
At The Cura, we are committed to respecting and protecting your rights as a patient. Our goal is to ensure every interaction—whether for a wellness package, diagnostic test, or consultation—is conducted with dignity, transparency, and clinical integrity.
Your Rights as a Patient
As a patient, you have the right to:
- Respectful Care: Be treated with respect, dignity, and courtesy at all times
- Transparent Information: Receive complete, accurate, and clearly understandable information about our services, procedures, and results
- Informed Consent: Provide informed consent before any diagnostic procedure is conducted
- Service Autonomy: Refuse or discontinue any service at any point—without prejudice or discrimination
- Privacy Protection: Expect privacy and confidentiality regarding your personal and health-related information
- Record Access: Access your medical records and request updates or corrections if needed
- Grievance Redressal: Raise concerns or file a grievance, and receive a fair and timely resolution
- Data Control: Withdraw your consent and request the deletion of your health data in accordance with applicable Indian regulations (including DISHA)
Our Service Commitments
We maintain strict quality control standards with all partner laboratories and healthcare providers
All sample collectors and health professionals are trained in patient rights and ethical practices
We provide clear documentation of all procedures, risks, and alternatives when applicable
Grievance Redressal
We believe in patient empowerment through informed choice and ethical service. If you ever feel your rights are not being respected, please contact our support or grievance redressal team:
We commit to acknowledging your grievance within 24 hours and resolving it within 7 working days.