Shipping & Delivery Policy – The Cura Wellness Company

At The Cura, we do not ship physical products. However, we provide home-based diagnostic sample collection services and digital delivery of lab reports. This policy outlines how appointments, collections, and reports are fulfilled.

Home Sample Collection

• Service Area: Home sample collection is currently available in selected cities and serviceable PIN codes. Availability is confirmed during booking.
• Booking Confirmation: Once your order is placed, you will receive an SMS/email confirmation with your:
  • Appointment date and time slot
  • Assigned phlebotomist details (if applicable)
• Collection Timings: Standard collection hours: 6:30 AM to 8:30 PM, including weekends and holidays (city-specific). You can select your preferred time slot during booking.
• Logistics Partners: Our trained phlebotomists or certified medical collection teams will visit your location, following strict hygiene and protocol standards.

Report Delivery

• Digital Reports: Lab reports are delivered electronically within 24–72 hours from sample collection, depending on the test(s) selected.
• Delivery Modes: Reports are shared via:
  • Email (registered address)
  • WhatsApp/SMS (on request)
  • User dashboard on www.thecura.co
• Printed Reports (if applicable): We do not provide printed reports by default. Physical copies may be couriered only on request and may involve a nominal delivery charge.

Delays & Exceptions

• Delay in Collection: If your appointment is delayed due to unforeseen circumstances (weather, traffic, logistics), our support team will proactively inform you and reschedule if required.
• Delay in Report Delivery: Any delay in digital report generation due to lab constraints will be communicated transparently via SMS/email.
• Inaccessible Locations: If your address is unreachable or outside our coverage zone, you will be notified and offered alternatives (nearest center or rescheduling).

Customer Support

For help with appointment tracking, service area queries, or report status: